How can I return a product as a Canadian resident?

Return Guidelines

We have made arrangements with our authorized retail accounts to accept returns for products with material or workmanship flaws. In the event that you have a Nike product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. However, retailers do have their own particular return policies. If you are not able to return an item to the original place of purchase, you still may be able to receive service for the item directly through Nike.

Terms and Conditions

Nike Product Return Guidelines:
Some Nike products have specific guarantees and/or warranties. Please read the label, hang tag or packaging material for specific return information.
No refunds. All refunds must be obtained through the original place of purchase only.
No exchanges due to size, fit, comfort or style selection problems.
Products purchased through Nike Factory Outlet stores must be returned or exchanged through a Nike Factory Outlet store. Visit Nike Retail for a listing of outlets in your area.

The following WILL NOT be accepted:

Footwear older than 2 years from the original date of manufacture. Any footwear returns exceeding the 2 year date of manufacture limit will be returned without inspection. The manufacturing date can be found on the tag inside the shoe. The manufacturing date appears below the US size on the right side, the format is month, day, year.
Products Nike determines in its sole discretion to be free of any material or workmanship flaws.
Products evidencing excessive wear, misuse or alteration.
Products without identification tags.
Size, fit, comfort and style selection complaints.
Salesman samples or Promotional products.
Returns from consumers residing outside of Canada.

To receive inspection services, any and all items returned to Nike must meet the following requirements:

Each item returned must have a Nike claim number.
A claim number is obtained by calling Nike at 1-800-663-6453.  Please have the product with you when you call along with a paper and pen.
The Nike claim number must be clearly printed on the outside of the shipping container.
Only one returned item per claim number is allowed. Items purchased in "pairs" (such as footwear) must be returned in pairs and are considered 1 item requiring one claim number.
For the safety of our employees, shipments received at any Nike location without proper claim numbers will be returned to sender without inspection.
Nike is not responsible for misdirected or lost packages or any actions that result from not following the guidelines provided.

Inspections and Product Replacement:

Upon product receipt and inspection, if the product is determined by Nike in its sole discretion to have a material or workmanship flaw, direct product replacements will be of the same performance level price and size as the original item returned. IMPORTANT NOTE: Colourway is not guaranteed.
Nike reserves the right to deny any product claim associated with a violation of our policies, previous fraudulent activity or abuse of the claim process.
Products that DO NOT pass Nike's inspection process will be returned with an explanation. Products returned but deemed undeliverable by the carrier and sent back to Nike will be recycled or destroyed and Nike will not replace the contents of the package.
If you agree to the Terms and Conditions listed above, please contact our Nike Canada Consumer Services department at 1-800-663-6453.